Use this form to report a problem with your commercial waste or recycling collections.
Damaged bin - If you are reporting that your bin has been damaged / needs repairing or replacing please do not continue with this form please contact our commercial waste team
Before reporting a missed bin please make sure you have the right day and correct bin ready for collection.
- Report a missed collection after 4pm on collection day as the crews may still be out working until this time. Reports logged before 4 may not be actioned.
- Report a missed bin within 2 working days of your scheduled day or we won't be able to come back until the next collection.
- If you have already reported your bin as missed please allow five working days before contacting us again.
We will not return to empty your bin if
- it is not accessible when we visit - your bin must be accessible from 7am
- you present the wrong bin for emptying
- it contains incorrect materials and has been stickered by our crew
- it is too heavy to move
- you report it missed more than 2 working days after collection was due
- the contents of your bin are frozen and won't come out when we tip the bin
Start a new form
Choose this option to start a new form - click on the Start button to get going
Continue a saved form
Choose this option to retrieve a previously saved form - enter your reference number from last time and click Continue to carry on